Cookie Policy

This Cookie Policy explains how Relynk Inc. ("Relynk", "we", "us", or "our") uses cookies and similar tracking technologies on our website at relynk.org and within our operational intelligence platform. This policy describes what cookies are, which cookies we use, why we use them, and how you can control or disable them.

1. What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, tablet, or other device when you visit a website or use a web-based application. They are widely used by website operators to make websites work more efficiently, to provide functionality, and to supply information to website owners about how their sites are used.

Cookies serve several core purposes:

• Authentication: Keeping you logged in to your account across page loads and browser sessions
• Preferences: Remembering your settings, language preferences, and dashboard configurations
• Analytics: Helping us understand how visitors navigate our website and use platform features
• Security: Detecting and preventing fraudulent logins and unauthorized access attempts
• Performance: Identifying and resolving technical issues that affect your experience

Cookies can be classified by their origin (first-party vs. third-party), their duration (session vs. persistent), and their purpose (essential, analytics, functional, or marketing).

First-party cookies are set by Relynk directly on your device when you visit our site. Third-party cookies are set by service providers or partners whose technology we embed in our website, such as analytics tools or payment processors.

Session cookies are temporary and are deleted when you close your browser. Persistent cookies remain on your device for a set period (or until manually deleted) and are re-activated each time you visit the site that created them.

2. Types of Cookies We Use

We categorize the cookies we use into four types, each serving a distinct purpose:

2.1 Essential Cookies

Essential cookies are strictly necessary for the operation of our website and platform. Without these cookies, services like account login, session management, and security controls would not function. Because they are technically required, they cannot be disabled through our cookie preference center.

Essential cookies enable:

• User authentication and session management after login
• Cross-Site Request Forgery (CSRF) protection tokens that secure form submissions
• Load balancing cookies that route your requests to appropriate servers
• Cookie consent preference storage (to remember your choices)
• Security challenge and bot detection mechanisms

2.2 Analytics Cookies

Analytics cookies help us understand how visitors interact with our website and platform. The data they collect is aggregated and anonymized â€" we cannot identify individual users from this data. This information helps us improve page layout, content, and platform features based on real usage patterns.

Analytics cookies collect:

• Pages visited and the order in which they were viewed
• Time spent on each page and the total session duration
• How you arrived at our website (direct, search, referral, or campaign)
• Approximate geographic region (country and city, not precise location)
• Device type, browser, and operating system information
• Features clicked and forms interacted with

Analytics cookies are set only with your consent. You may decline analytics cookies through our cookie consent banner without affecting core functionality.

2.3 Performance Cookies

Performance cookies monitor the technical performance of our website and platform. They help us detect errors, measure page load times, and identify bottlenecks in platform responsiveness. This data is used by our engineering team to improve infrastructure reliability and speed.

Performance cookies collect:

• Page load times and rendering performance metrics
• JavaScript error logs and exception reports
• API response times and data pipeline latency
• Crash reports and application error diagnostics

2.4 Functional Cookies

Functional cookies enable enhanced features and personalization that improve your experience but are not strictly essential. They remember choices you make to provide a more personalized experience.

Functional cookies remember:

• Your preferred dashboard layout and column configurations
• Time zone and date format preferences for the platform
• Notification and alert delivery preferences
• Whether you have dismissed certain banners or informational messages
• Language and localization settings

3. Third-Party Cookies

In addition to cookies set directly by Relynk, our website and platform may contain technologies from third-party providers. These third parties may set their own cookies on your device when you interact with content or features provided by them.

3.1 Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC, to collect aggregated, anonymized data about website traffic and usage patterns. Google Analytics uses cookies to track sessions, page views, and user behavior.

We have configured Google Analytics with IP anonymization enabled, which means your full IP address is never stored by Google. We have also disabled data sharing with Google products and services. Google processes Analytics data under a data processing agreement as required by GDPR.

For more information about Google Analytics privacy practices, visit: policies.google.com/privacy

To opt out of Google Analytics tracking across all websites, you can install the Google Analytics Opt-out Browser Add-on at: tools.google.com/dlpage/gaoptout

3.2 Stripe

Our payment processing pages use Stripe, Inc. to handle subscription payments and billing. Stripe sets cookies and uses browser fingerprinting for fraud prevention, payment security, and compliance with PCI-DSS requirements. These cookies are active only on payment-related pages and are essential for secure transaction processing.

For more information about Stripe's cookie practices, visit: stripe.com/cookies-policy

3.3 Customer Support Tools

Our support and customer success tools may set functional cookies to maintain the state of support conversations and identify returning visitors who have previously submitted support inquiries. These cookies allow our support team to provide context-aware assistance without requiring you to re-explain your issue.

3.4 No Advertising or Behavioral Tracking Cookies

Relynk does not use advertising cookies, behavioral tracking cookies, or cross-site tracking technologies. We do not partner with advertising networks or data brokers. No information about your activity on our website is shared with advertising platforms for the purpose of targeting you with advertisements.

4. Cookie Duration Reference Table

The following table describes the primary cookies set by Relynk and key third-party cookies, including their name, purpose, and duration.

Note: Cookie names and durations may change as we update our platform. This table reflects cookies in use as of the date of this policy.

5. How to Control and Manage Cookies

You have several options for controlling how cookies are set and used on your device. Please note that disabling certain cookies may affect the functionality of our website and platform.

5.1 Relynk Cookie Consent Banner

When you first visit our website, a cookie consent banner is displayed. You can use this banner to accept or decline non-essential cookie categories (analytics, performance, and functional). Your preference is stored in an essential cookie (rl_cookie_consent) for 12 months. You can update your preferences at any time by clicking the "Cookie Preferences" link in our website footer.

5.2 Managing Cookies in Google Chrome

1. Open Chrome and click the three-dot menu icon in the top right corner
2. Select Settings
3. Scroll down and click Privacy and security
4. Click Cookies and other site data
5. Choose your preferred setting: Block third-party cookies, Block all cookies, or Clear on exit
6. To delete existing cookies: click See all cookies and site data, then Remove all or search for specific cookies

5.3 Managing Cookies in Mozilla Firefox

1. Open Firefox and click the hamburger menu (three horizontal lines) in the top right corner
2. Click Settings (or Preferences on macOS)
3. Select Privacy & Security from the left sidebar
4. Under Enhanced Tracking Protection, choose your preferred level (Standard, Strict, or Custom)
5. To manage individual cookies: scroll to Cookies and Site Data and click Manage Data
6. To delete cookies: click Clear Data and select Cookies and Site Data

5.4 Managing Cookies in Apple Safari

1. Open Safari and click Safari in the top menu bar
2. Select Preferences (or Settings on newer macOS versions)
3. Click the Privacy tab
4. Select your preferred cookie settings under Cookies and website data
5. To see and delete cookies: click Manage Website Data, then Remove All or select specific sites
6. On iPhone/iPad: go to Settings > Safari > Privacy & Security to manage cookie preferences

5.5 Managing Cookies in Microsoft Edge

1. Open Edge and click the three-dot menu icon in the top right corner
2. Select Settings
3. Click Cookies and site permissions in the left sidebar
4. Click Manage and delete cookies and site data
5. Use the toggle to block third-party cookies or configure site-specific exceptions
6. To delete existing cookies: click See all cookies and site data

5.6 Opt-Out Links for Third-Party Analytics

• Google Analytics: Install the browser add-on at tools.google.com/dlpage/gaoptout
• Your Online Choices (EU): Manage analytics and advertising cookie opt-outs at youronlinechoices.eu

5.7 Impact of Disabling Cookies

Disabling essential cookies will prevent you from logging in to the Relynk platform and using core functionality. Disabling analytics cookies will not prevent you from using the platform but will prevent us from collecting anonymous usage data. Disabling functional cookies will prevent the platform from remembering your preferences, requiring you to reconfigure settings on each visit.

6. Do Not Track (DNT)

Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing not be tracked. Currently, there is no universally agreed-upon technical standard for how websites should respond to DNT signals, and the DNT specification has not been widely adopted.

At present, Relynk does not alter its data collection or use practices in response to browser DNT signals. We will continue to monitor the development of any formal DNT standard and will update this policy accordingly if a standard is established and adopted.

If you wish to prevent tracking, we recommend using the browser cookie controls described in Section 5 of this policy, or installing a browser privacy extension of your choice.

7. Local Storage and Similar Technologies

In addition to cookies, we may use local storage (HTML5 localStorage and sessionStorage) within our platform to store user interface state, session data, and temporary preferences on your device. Local storage is not transmitted to servers with every request (unlike cookies) but functions similarly for persistent preference storage.

You can clear localStorage through your browser's developer tools or by clearing your browser's site data for relynk.org.

8. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, the services we provide, or applicable law. When we make material changes to this policy:

• We will update the "Last updated" date at the top of this policy
• We may notify registered users by email or through an in-platform notification
• Where required by law, we will request fresh consent for any new cookie categories

We encourage you to review this policy periodically to stay informed about our cookie practices. Your continued use of our website after any changes to this policy constitutes acceptance of those changes.

9. Contact Us About Cookies

If you have questions about this Cookie Policy or our use of tracking technologies, please contact our Privacy team:

Email: privacy@relynk.org
Mail: Relynk Inc., Attn: Privacy Team
180 N Wacker Drive, Suite 1400
Chicago, IL 60606
United States

For general questions about our privacy practices, please also see our full Privacy Policy.